1. What payment methods does FrejaDesigns offer?
2. Do you allow return and exchange if I do not like the product upon receipt?
Yes! Please refer to our Returns policy.
3. I have received a faulty item.
As soon as you have received a faulty item, please contact our customer care team with the order number and the article number via email: firstname.lastname@example.org.
We will get back to you within 5 working days and send you a replacement as soon as possible.
4. Can I amend my order?
We are unable to amend any part of your order or change the delivery or payment method. Once your order is complete for any queries, please email us to email@example.com.
5. My order has not arrived yet?
If you have not received your order by the estimated delivery date, please assist to check the following before contacting us.
a. Check the tracking link via your confirmation email to view the up to date tracking
b. Log in into My Account to check if your address is correct and up to date in our records.
Your parcel may be awaiting for collection at local post office or require redelivery arrangement.
If you still did not receive or cannot find your item, please email us to firstname.lastname@example.org with your order number for investigation. We will get back to you within 5 working days.
6. I need personal assistance with my order. Who can I contact?
Our customer service team are happy to assist you. Please email us to email@example.com.
7. How do I know it is safe to shop with you?
We value your privacy and work hard to ensure that your details are secure and will not be released to any other party.